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categreen's avatar
categreen
Explorer | Level 3
5 years ago
Solved

Files won't open in Chrome or Safari

Hi, I'm having the same issue as a lot of other people - when I try to access a file eg. Word online, a new window opens but this is blank. I can no longer open to edit and save in Dropbox without do...
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  • Daphne's avatar
    Daphne
    5 years ago
    I see, thanks for clarifying that categreen!

    I could suggest disconnecting the Microsoft Online apps from your Dropbox account, and then reconnecting to see if that helps.

    This won't affect how you can use/edit the files locally on your computer, so your current workaround can still be used.
     
    You can find the steps on how to do this here.
jessf's avatar
jessf
Explorer | Level 3
4 years ago

After I reset the settings, the Microsoft online sign in screen showed up (hasn't before except for incognito) so apparently that was the issue.  Wish I didn't have to reset all settings in order to fix it, but glad it's at least fixed!  Thanks.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi jessf, glad to know everything is back on track! 

 

If you need anything else, don't hesitate to let us know. 

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