File/Video won't save to iPad or iPhone

That is actually the first thing I did on both my phone and iPad…the only thing that has done anything is clearing the cache so I can at least download…its just finding the darn files or getting them to go to camera roll…

Hi sarah2023, one more thing for us to check. 

Do you have enough space on the device, in order to save the file?

I never thought of that one! But I just checked and I have almost 2TB of storage available so that is not the issue…

I really appreciate all your troubleshooting and hopefully we figure this out.  

Hi sarah2023, just for clarification, my colleague was asking about the space on your mobile itself, and not the quota on the site.

Hi - I have used 100GB of 2 TB on my iPad…is this what you mean?

Hey Sarah!

Jay is actually referring to the storage space of your device, not your Dropbox account.

If you go to your device's Settings > General > iPad storage, do you see that you have at least 500MB of space available there?

Hi Jay,  The space I quoted is what is on my actual device (iPad Pro) and not the site…I went into my settings and storage available on IPad…

Thanks for checking that, Sarah, and happy Monday!

Can you also let us know which version of the Dropbox app you have installed?

If you restart the device, does it help? 

Or if you uninstall and reinstall the Dropbox app?

Happy Monday! Thank you!

I had already done these things but did them again.  Removed and installed app, checked for updates to app (none) and restarted iPad…I can download or it goes through the process but can not find the file on my iPad or iPhone anywhere…