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Forum Discussion
Fix incorrect internet speed warning when downloading large Dropbox Transfers
I'm not sure if it's a lot of files, or a large size that triggers this warning. The warning claims the internet connection is not fast enough, and also suggests moving to spot with better signal, er...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the additional info, pk_nyc!
I’ve passed your comments as feedback to the relevant team, so that they’re aware of this.
If you need something else though, please let me know.
Hey - just another bit of info here.
Just got a report of this issue on a transfer that contains only a SINGLE large file. You can see the warning message still says "multiple files", so who knows what it's attempting to actually warn about, but it does seem to be triggered by a large file size alone.
The person downloading this file is on a commercial dual gigabit connection in midtown Manhattan, state of the art facility, specialized in large internet transfers, and definitely definitely no reason they would have trouble downloading.
- Walter
Hey pk_nyc, sorry to jump in here, but could you ask them to clear their browser's cache or try another one?
Also, have they tried rebooting their computer and router at all since they got this message?
If it's not too much to ask, could you also clarify the app's extension? Is it perhaps an archive/zipped file or a package/container file?
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