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Methuselah's avatar
Methuselah
Explorer | Level 4
8 years ago
Solved

Folder has too many files to download - iOS Version 11.4

I am a Dropbox Plus user with 1TB of files in Dropbox currently syncing most of my files offline on my iPad (tons of spare memory capacity fyi). These files are broken into ~259 folders with ~2100 files in all (@~ 7.6GB total).

 

The folder which has now ceased to sync has ~770 files in it - in ~180 folders (~325MB). I'm loathe to break it down into a different structure as the current one suits my business purpose. Also, to be frank, the quantities in this folder seem pretty darn low to be presenting a problem for a business-grade product.

 

Can you please advise the 'fix'?

 

 

 

Kind regards,

 

Bernard

 

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  • Lusil's avatar
    Lusil
    8 years ago
    Hi Methuselah, thanks for getting back to me on this.
     
    You could check out if you have any incompatible characters by running a bad file check.
     
    However, due to account sensitive info and because I’d have to investigate using our internal tools so as to narrow down the issue, we need to move forward with the email interaction. 
     
    Cheers! :nerd:

24 Replies

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  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey there Methuselah, thanks for posting your concern on the Forum and welcome aboard!
     
    This seems like something where I’d recommend getting in touch via email so as to troubleshoot with you. You could either let me know if you’d prefer to be reached out directly via email, or you could go ahead & submit your concern via https://www.dropbox.com/support . 
     
    Let me know how you’d like to proceed and I’ll make sure to get back to you as soon as possible. Thanks in advance! :grin:
  • Methuselah's avatar
    Methuselah
    Explorer | Level 4
    8 years ago

    Hi Lusil,

     

    Thank you for that.

     

    I'd be pleased if you were willing to raise it but am happy to do so myself if it's simpler for you.

     

    Kind regards, Bernard

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hi Methuselah, thanks for getting back to me on this. It’s no problem at all. :laughing:
     
    I was able to reach out to you at the email address associated with your forum profile, so at your convenience could you please check your inbox? Once confirmed, we’ll continue troubleshooting from there. 
     
    Cheers!
  • Methuselah's avatar
    Methuselah
    Explorer | Level 4
    8 years ago

    Hi Lusil,

     

    I received your email but would prefer to continue troubleshooting via this forum if that's OK?

     

    Kind regards,

    Bernard

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hi Methuselah, thanks for getting back to me on this.
     
    You could check out if you have any incompatible characters by running a bad file check.
     
    However, due to account sensitive info and because I’d have to investigate using our internal tools so as to narrow down the issue, we need to move forward with the email interaction. 
     
    Cheers! :nerd:
  • Methuselah's avatar
    Methuselah
    Explorer | Level 4
    8 years ago

    Hi Lusil,

     

    Thanks for that. I ran the checks and there were no issues. Happy to proceed with the email interaction btw.

     

    Kind regards,

     

    Bernard

  • pitmac's avatar
    pitmac
    Explorer | Level 4
    7 years ago

    Hi all,

    i've the same Problem...how did it resolved?

     

    Thx,

    Pit

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi there, Pit. :slight_smile:
     
    I’d be more than happy to help, but first, could you please provide a bit more info so as to have a better understanding of your concern?
     
    For example, what are the steps you’re taking? Are you trying to make files offline on a mobile device? Is this concerning the desktop app? Are you not seeing content being downloaded locally? 
     
    Any additional details, as well as screenshots (omitting personal info) would be very helpful. Thanks in advance!
  • pitmac's avatar
    pitmac
    Explorer | Level 4
    7 years ago

    Hi Lusil,

    sorry for the delay.

    Yes i will et the files offline on my iPad Pro.

    I'll will sent you a screenshot:

     

    Screenshot from my iPadCheers,

    Pit

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for the screenshot, Pit! I went ahead and removed some personal information included in your attached image for security and privacy purposes. 
     
    Moving on to your query though, in general, please note that you can make up to 100 folders available offline, but a folder can't be saved for offline use if:
    • The folder contains more than 10,000 files.
    • The folder contains more than 100 GB. 
    Furthermore, you may be seeing those red x’s next to the folders you’re trying to make available offline because your device may have less than 500 MB available. You can find more info regarding this in this article. 
     
    However, if you meet the requirements mentioned above, or you have any other questions, please don’t hesitate to get back to me. Cheers!

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