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RJain's avatar
RJain
Helpful | Level 6
3 months ago
Solved

Getting an error when trying to open documents in various Dropbox folders

Application Affected (Dropbox Folders) Device Samsung Laptop Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) N/A Question or Issue 1.  A very...
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  • RJain's avatar
    RJain
    2 months ago

    Thanks for the follow up now and before. I w I uninstalled and reinstalled Dropbox. I had installed Dropbox on more than 3 devices, which was outside the scope of my subscription. I uninstalled Dropbox from another device.

    I was hoping for a more nuanced feedback from Dropbox System.

    The support from the Dropbox Community, Hannah, Nancy and Megan has been very prompt and reassuring. Thanks🙏🙏🙏

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey RJain, welcome to our Community!

From what I can see from your screenshots, your files seem to have some icons on them that are not Dropbox related, but OneDrive related.

Can you uninstall/disable OneDrive, to see if that helps?

If it doesn't, can you let me know if the files in question are set to "online-only" or "available offline"?

Let me know and we'll go from there.

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