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RJain's avatar
RJain
Helpful | Level 6
3 months ago
Solved

Getting an error when trying to open documents in various Dropbox folders

Application Affected (Dropbox Folders) Device Samsung Laptop Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) N/A Question or Issue 1.  A very...
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  • RJain's avatar
    RJain
    2 months ago

    Thanks for the follow up now and before. I w I uninstalled and reinstalled Dropbox. I had installed Dropbox on more than 3 devices, which was outside the scope of my subscription. I uninstalled Dropbox from another device.

    I was hoping for a more nuanced feedback from Dropbox System.

    The support from the Dropbox Community, Hannah, Nancy and Megan has been very prompt and reassuring. Thanks🙏🙏🙏

RJain's avatar
RJain
Helpful | Level 6
3 months ago

Dear Hannah

 

The files look exactly the same as before. The options when I right click one of the files are the usual ones.

 

Thanks

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey there, RJain!

Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

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