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HCockburn's avatar
HCockburn
Helpful | Level 6
4 years ago
Solved

Having problems with Word/Excel files Save As PDF uploading into Dropbox

Hi, I have regularly created word and excel files on my iPad, saved them in Dropbox. I’ve then used the Export facility in Word and Excel to save them as PDF on the same Dropbox folder. Last time I s...
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  • HCockburn's avatar
    HCockburn
    4 years ago

    Thank you to Walter for all your help.

    As suggested by your engineer, I contacted Microsoft and they confirmed the problem is with the MS apps for iPad and will be fixing it in the next version of the apps due in the next 2-3 weeks (mid-June 2022)

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the additional information, Hilary. Could you send us a screenshot in order to have a visual too?

 

Also, can you see Dropbox listed as a location in your iPad's Files App? If you do, can you toggle it off and back on and let me know if it made any difference? 

 

 

HCockburn's avatar
HCockburn
Helpful | Level 6
4 years ago

Thanks Walter.

 

I can’t see how to toggle Dropbox off/on in Files App.

 

Attached is screenshot of the error message.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi HCockburn, do you see the 'Locations' button in the iOS Files app? If you tap that, you should be able to disable, and then enable Dropbox.

    • HCockburn's avatar
      HCockburn
      Helpful | Level 6
      4 years ago

      Thanks Jay, I was able to disable and then enable dropbox in Files App, but it didn't make a difference. It still errored creating the PDF

    • HCockburn's avatar
      HCockburn
      Helpful | Level 6
      4 years ago

      Sorry I was too quick - it looked like it worked. but the same thing happened. It created a zero byte file in dropbox

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks for keeping us in the loop HCockburn

         

        I'm not sure if this will help, but can you try the suggestion outlined here and let us know if it improves matters for you?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Are you able to save the PDF and manually upload it to Dropbox using the Dropbox mobile app instead of the Files app?

    • HCockburn's avatar
      HCockburn
      Helpful | Level 6
      4 years ago

      Yes, that works without a problem  - so I can save a Word doc or Excel sheet to Dropbox, save the same file as a PDF into another drive (have tried in iCloud etc) and then upload into Dropbox. HOwever I can’t save it direct into Dropbox without this issue happening.

       

      I can take exactly the same file on my MacBook Air, save as a PDF into Dropbox without any problems. It’s just my iPad / mobile Dropbox app, that has the issue.

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey HCockburn, sorry to jump in here!

         

        Not sure if you've already done this, but have tried restarting your device, to see if that helps?

         

        If it doesn't, can you also tap on the warning triangle in the screenshot, to the right of the timestamp and send us a screenshot of what that shows?

         

        Lastly, can you try the 'Office' unity app instead, to see if the export works from there?

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