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HCockburn's avatar
HCockburn
Helpful | Level 6
4 years ago
Solved

Having problems with Word/Excel files Save As PDF uploading into Dropbox

Hi, I have regularly created word and excel files on my iPad, saved them in Dropbox. I’ve then used the Export facility in Word and Excel to save them as PDF on the same Dropbox folder. Last time I s...
Dropbox Basic
Error Messages
Export
Mobile
Third Party Integrations
  • HCockburn's avatar
    HCockburn
    4 years ago

    Thank you to Walter for all your help.

    As suggested by your engineer, I contacted Microsoft and they confirmed the problem is with the MS apps for iPad and will be fixing it in the next version of the apps due in the next 2-3 weeks (mid-June 2022)

HCockburn's avatar
HCockburn
Helpful | Level 6
4 years ago

Thanks Walter.

 

I can’t see how to toggle Dropbox off/on in Files App.

 

Attached is screenshot of the error message.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi HCockburn, do you see the 'Locations' button in the iOS Files app? If you tap that, you should be able to disable, and then enable Dropbox.

  • HCockburn's avatar
    HCockburn
    Helpful | Level 6
    4 years ago

    Thanks Jay, I was able to disable and then enable dropbox in Files App, but it didn't make a difference. It still errored creating the PDF

  • HCockburn's avatar
    HCockburn
    Helpful | Level 6
    4 years ago

    Sorry I was too quick - it looked like it worked. but the same thing happened. It created a zero byte file in dropbox

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Thanks for keeping us in the loop HCockburn

       

      I'm not sure if this will help, but can you try the suggestion outlined here and let us know if it improves matters for you?

      • HCockburn's avatar
        HCockburn
        Helpful | Level 6
        4 years ago

        Thanks Walter.

         

        I cleared the Dropbox cache, removed the Dropbox app and re-installed it. But still the same issue. I don’t have any trouble creating PDFs and saving them into another online file system. Very frustrating.

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