Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

MNSmith's avatar
MNSmith
Explorer | Level 4
6 years ago

How can I download my files with the original date they were created?

I moved from Samsung to iPhone and had to use Dropbox to move my pictures between devices. However there doesn’t seem to be a way to download from Dropbox and keep the original date the photo was tak...
Download
Mobile
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi MNSmith; welcome to our Community and happy Friday!

 

It sounds like you're looking at the date when the files were last modified and not the time they were created through the files' EXIF data.

 

If that's not the case, could you forward me a screenshot of where you're spotting this so I can have a better look?

 

Thanks a bunch!

MNSmith's avatar
MNSmith
Explorer | Level 4
6 years ago
Hi Walter, I’m afraid you lost me at EXIF file (I also couldn’t find any way to check this on the app).
But in simple terms I uploaded the original picture 5 years ago (when it was taken), but if I download it today, it appears in my camera roll with today’s date rather than the date from 5 years ago. Is there any way round this? Thanks
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for the quick response MNSmith.

     

    For more info on EXIF data and how to retrieve them, I'd suggest a simple web search on your prefered web browser.

     

    To better assist now, could you clarify on what device you're on and where exactly are you previewing your files from? Is it on a computer within your Dropbox folder, within the mobile app or maybe our website? 

     

     

    • MNSmith's avatar
      MNSmith
      Explorer | Level 4
      6 years ago
      Thanks Walter. I’m on my iPhone (XR), using the Dropbox app
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        Thanks for that piece of information MNSmith. 

         

        Can you also clarify how did you upload those photos to Dropbox in the first place and, if possible, try to access the same files on a computer and let me know if you can see their properties there? 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!