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MNSmith's avatar
MNSmith
Explorer | Level 4
6 years ago

How can I download my files with the original date they were created?

I moved from Samsung to iPhone and had to use Dropbox to move my pictures between devices. However there doesn’t seem to be a way to download from Dropbox and keep the original date the photo was tak...
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MNSmith's avatar
MNSmith
Explorer | Level 4
6 years ago
Hi Walter, I’m afraid you lost me at EXIF file (I also couldn’t find any way to check this on the app).
But in simple terms I uploaded the original picture 5 years ago (when it was taken), but if I download it today, it appears in my camera roll with today’s date rather than the date from 5 years ago. Is there any way round this? Thanks
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for the quick response MNSmith.

 

For more info on EXIF data and how to retrieve them, I'd suggest a simple web search on your prefered web browser.

 

To better assist now, could you clarify on what device you're on and where exactly are you previewing your files from? Is it on a computer within your Dropbox folder, within the mobile app or maybe our website? 

 

 

  • MNSmith's avatar
    MNSmith
    Explorer | Level 4
    6 years ago
    Thanks Walter. I’m on my iPhone (XR), using the Dropbox app
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Thanks for that piece of information MNSmith. 

       

      Can you also clarify how did you upload those photos to Dropbox in the first place and, if possible, try to access the same files on a computer and let me know if you can see their properties there? 

      • MNSmith's avatar
        MNSmith
        Explorer | Level 4
        6 years ago
        Hi, I uploaded them from my Samsung phone to the Dropbox app, and still can’t see any properties when I use a computer. Thanks

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