Forum Discussion

dazdagen's avatar
dazdagen
Explorer | Level 3
5 years ago

How long does it take to switch a file from Local to Online-only?

I uploaded a file that was 140Go by simply copying into my Dropbox folder and waiting for it to sync. It took about 5 days as I have 100Mbs on the download but 10Mbs on the upload only with my Spectr...
desktop
Download
sync
dazdagen's avatar
dazdagen
Explorer | Level 3
5 years ago

dazdagen's avatar
dazdagen
Explorer | Level 3
5 years ago

Hi,

 

I tried restarting my computer but it STILL doesn't change the status. 

Still saying "Downloading the file" and it has been over 8 days now. Something is wrong I think...

 

I am SO over this. Dropbox has been giving me headache after headache these last couple days... I need to upload another file urgently and I can't because I don't have space on my laptop and I still can't get this file "Online-only" which would clear up 150 Go from my laptop... SO annoying!!!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for the update on this, and sorry for the delay. 

    The strange thing about this is that the syncing status of the application indicates that the file is getting downloaded to the computer. 

    Switching a file to online-only, wouldn't appear as 'downloading'. 

    Is this the computer you added the file from? Or is it a second computer you have connected to your account, which might still be trying to sync down the file?

    In any case, it appears that syncing is stuck, so can you please try the steps in this thread and let me know if they help?
    • dazdagen's avatar
      dazdagen
      Explorer | Level 3
      5 years ago

      Thank you, I talked to somebody on the Dropbox specialized team, they seem to have fixed it because the file seems to finally have switched to online-only.

       
      I am now uploading another 150Go file which I will also make online-only. I hope it won't take that much time.
       
      I'll keep this thread in mind in case something similar happens.

      Thanks
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        That's wonderful to hear, thanks for letting me know!

        Hopefully, everything goes as intended from now on.

        If you need anything else, make sure to give us a shout!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!