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cranerr's avatar
cranerr
Explorer | Level 3
4 years ago
Solved

I cannot download multiple photos

I am using a Mac laptop and when I check multiple photos to download they do not download any of them. I have to download one at a time. How can I download more than one at a time?
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  • Jay's avatar
    Jay
    4 years ago

    Hi cranerr, could you try using incognito/private browsing mode without any extensions running, and clearing your cache?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi cranerr, thanks for posting on our forum. 

 

If I get this right, you’re having trouble downloading files directly from the Dropbox website, correct? 

 

Are you receiving any kind of error when trying to download multiple files at once? Also, is the total size of files you’re downloading more than 20GB perhaps? 

 

Let me know!

cranerr's avatar
cranerr
Explorer | Level 3
4 years ago

 

I am having issues only with downloading pictures. There is no error. Also, I do not see the size of anything on Dropbox.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey cranerr, can you clarify if you're using the web to download content locally? 

     

    Do you perhaps use the desktop app, when trying to change the state of your files? 

     

    You mentioned there's no error, can you let me know what happens then?

    • cranerr's avatar
      cranerr
      Explorer | Level 3
      4 years ago

      I am doing this from the site. Nothing happens. It is not downloaded.  Also, if I select a folder to download, everything in the folder will download but the photos.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        I see. Can you try again on a different browser cranerr?

         

        Also, I'd love to know more about the size of the folder you're trying to download.

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