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cranerr's avatar
cranerr
Explorer | Level 3
4 years ago
Solved

I cannot download multiple photos

I am using a Mac laptop and when I check multiple photos to download they do not download any of them. I have to download one at a time. How can I download more than one at a time?
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  • Jay's avatar
    Jay
    4 years ago

    Hi cranerr, could you try using incognito/private browsing mode without any extensions running, and clearing your cache?

cranerr's avatar
cranerr
Explorer | Level 3
4 years ago

I am doing this from the site. Nothing happens. It is not downloaded.  Also, if I select a folder to download, everything in the folder will download but the photos.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

I see. Can you try again on a different browser cranerr?

 

Also, I'd love to know more about the size of the folder you're trying to download.

  • cranerr's avatar
    cranerr
    Explorer | Level 3
    4 years ago

     

    I did try a different browser.  Regarding size, I cannot see the size in Dropbox.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey cranerr, sorry to jump in here!

       

      How did it go when you used a different browser?

       

      Also, you can follow the steps here, to see the size of files and calculate the size of folders on our website.

      • cranerr's avatar
        cranerr
        Explorer | Level 3
        4 years ago

        Hannah The same result with a different browser. Thank you for the instructions on seeing the size. 🙂

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