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cranerr's avatar
cranerr
Explorer | Level 3
4 years ago
Solved

I cannot download multiple photos

I am using a Mac laptop and when I check multiple photos to download they do not download any of them. I have to download one at a time. How can I download more than one at a time?
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  • Jay's avatar
    Jay
    4 years ago

    Hi cranerr, could you try using incognito/private browsing mode without any extensions running, and clearing your cache?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

I see. Can you try again on a different browser cranerr?

 

Also, I'd love to know more about the size of the folder you're trying to download.

cranerr's avatar
cranerr
Explorer | Level 3
4 years ago

 

I did try a different browser.  Regarding size, I cannot see the size in Dropbox.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey cranerr, sorry to jump in here!

     

    How did it go when you used a different browser?

     

    Also, you can follow the steps here, to see the size of files and calculate the size of folders on our website.

    • cranerr's avatar
      cranerr
      Explorer | Level 3
      4 years ago

      Hannah The same result with a different browser. Thank you for the instructions on seeing the size. 🙂

    • cranerr's avatar
      cranerr
      Explorer | Level 3
      4 years ago

      I am able to see the size now.  Even trying to download 2 files that are KB size fails.  There is no error. It just quickly downloads but nothing is there.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi cranerr, are the pictures in a shared folder, by any chance? 

         

        If you could send us a screen recording of what happens when you follow this process, that'd be amazing. 

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