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cranerr's avatar
cranerr
Explorer | Level 3
4 years ago
Solved

I cannot download multiple photos

I am using a Mac laptop and when I check multiple photos to download they do not download any of them. I have to download one at a time. How can I download more than one at a time?
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  • Jay's avatar
    Jay
    4 years ago

    Hi cranerr, could you try using incognito/private browsing mode without any extensions running, and clearing your cache?

cranerr's avatar
cranerr
Explorer | Level 3
4 years ago

Chrome, incognito, all extensions turned off

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey cranerr, sorry to jump in, but could you clarify if you're having an issue with downloading the files or just previewing them?

 

If possible, could you send us a screenshot of how this looks like on your end so that we can have a visual too?

  • cranerr's avatar
    cranerr
    Explorer | Level 3
    4 years ago

    Walter Thank you for jumping in. It is taking forever to figure this out.  When I look on my drive where they should be downloaded, I don't see anything.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    The problem is that, if it works on an incognito window, with no extensions etc, then this is definitely a browser issue.

     

    You mentioned that you installed a new unzip app and ever since you did that, you're having this issue again? Is that an extension you added to Chrome?

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