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cranerr's avatar
cranerr
Explorer | Level 3
4 years ago
Solved

I cannot download multiple photos

I am using a Mac laptop and when I check multiple photos to download they do not download any of them. I have to download one at a time. How can I download more than one at a time?

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  • Jay's avatar
    Jay
    4 years ago

    Hi cranerr, could you try using incognito/private browsing mode without any extensions running, and clearing your cache?

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi cranerr, could you try using incognito/private browsing mode without any extensions running, and clearing your cache?

  • cranerr's avatar
    cranerr
    Explorer | Level 3
    4 years ago

     

    That worked.  It is not very handy though.  Thank you Jay 

  • cranerr's avatar
    cranerr
    Explorer | Level 3
    4 years ago

    Jay Megan 

    This solution you suggested (could you try using incognito/private browsing mode without any extensions running, and clearing your cache) worked but I had to install a new unzip app and now it is back to square one where I cannot see the photos again.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi cranerr, happy Monday! 

     

    Which browser do you use at the moment? 

  • cranerr's avatar
    cranerr
    Explorer | Level 3
    4 years ago

    Chrome, incognito, all extensions turned off

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey cranerr, sorry to jump in, but could you clarify if you're having an issue with downloading the files or just previewing them?

     

    If possible, could you send us a screenshot of how this looks like on your end so that we can have a visual too?

  • cranerr's avatar
    cranerr
    Explorer | Level 3
    4 years ago

    Walter Thank you for jumping in. It is taking forever to figure this out.  When I look on my drive where they should be downloaded, I don't see anything.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    The problem is that, if it works on an incognito window, with no extensions etc, then this is definitely a browser issue.

     

    You mentioned that you installed a new unzip app and ever since you did that, you're having this issue again? Is that an extension you added to Chrome?

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