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Rianneluiten's avatar
Rianneluiten
Explorer | Level 3
3 months ago

I can't access my Paper files on the Android mobile Paper app.

 

I am suddenly not allowed to view my own files in dropbox paper. Im logged in, reinstalled dropbox paper twice, nothing works. Any help? Im using the free dropbox version, on my Android Phone. It starters yesterday when i was suddenly logged out for no reason. And logged in again,a and then its show the error i am not allowed tto view. When i create a New file the same probleem appears. 

 

 

Android
Dropbox Paper
File access
Mobile
View

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  • Rianneluiten's avatar
    Rianneluiten
    Explorer | Level 3
    3 months ago

    Hello, 

    Thanks for reaching out. When i search dropbox paper in the browser i can open it but it looks a bit different en it says i can only edit it on a computer browser, not my Phone. Im using Android 15, version one UI 7.0

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi there, Rianneluiten welcome to our Community! 

    Could you clarify and also send me a screenshot of the exact error you see when trying to access the Paper mobile app? 

    Are you able to access your account when visiting Paper online instead of the app? 

    While we're at it, can you also let me know the exact OS your mobile is using?

    Let me know more, and we'll take it from there! 

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