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MichaelWeet's avatar
MichaelWeet
New member | Level 2
7 years ago
Solved

I can't download files from my Dropbox account online.

I'm trying to download folders from Dropbox to my laptop. Some have worked but 2 folder won't download. Any reason why this is happening? Many thanks
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  • Jane's avatar
    Jane
    7 years ago
    It shouldn’t be that hard Michael (MichaelWeet); sorry to hear that you’re feeling this way. Kindly bear in mind that you could still download your files using our website in smaller batches if you wish to avoid downloading our desktop app. From there, you can store them on any other location on your pc/ Mac just as any other file/ folder. 
     
    You may give my suggestion a go whenever you find some spare time & please do let me know how you get on with my advice on our discussion here!
Slaine's avatar
Slaine
Helpful | Level 5
7 years ago

Error Message

I've sanitised the file on the image but that's the error being shown.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
I appreciate your cooperation & thanks for taking the time to try my suggestions & grab this screenshot for me Slaine; that’s mostly appreciated!
 
Now, as you mentioned that this persists for you despite being the file owner, I’d like to see if I can re-create this behavior on my end, so I’ve now made sure to create a ticket on our system on your behalf. Whenever you have some spare time, please have a look at your inbox for my message & I’ll make sure to promptly follow-up with you soon. Thanks again for keeping in touch on this discussion & I’ll be awaiting your next reply via email! 

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