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Forum Discussion

Mikeylectro's avatar
Mikeylectro
Helpful | Level 6
6 months ago

I can't download files on the Android mobile app

I'm able to download from the web version, but starting this morning (June 24, 2025) I can not download from the mobile app.    I can upload and do everything else from my phone (Samsung S24 Ultr...
Android
Download
Mobile
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi Mikeylectro, bennymac, thanks for bringing this to our attention.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you first try clearing the cache, and then uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Keep me updated with any progress!

Mikeylectro's avatar
Mikeylectro
Helpful | Level 6
6 months ago

I'm on basic with 3 devices. I did it anyways and it's still not working. 

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