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Forum Discussion

Mikeylectro's avatar
Mikeylectro
Helpful | Level 6
6 months ago

I can't download files on the Android mobile app

I'm able to download from the web version, but starting this morning (June 24, 2025) I can not download from the mobile app.    I can upload and do everything else from my phone (Samsung S24 Ultr...
Android
Download
Mobile
bennymac's avatar
bennymac
Helpful | Level 5
6 months ago

Hey Jay, 

Thank you for your response. I cleared cache, uninstalled app, restarted phone, then reinstalled app. Same issue. I recently got a new phone, but deleted my other device. It was working yesterday (on new phone) with out issue. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Could you clarify what you're trying to do when downloading files? 

Are you trying to export the files to another app or to the file system on your phone, or something else?

  • Mikeylectro's avatar
    Mikeylectro
    Helpful | Level 6
    6 months ago

    Export to the file system on my mobile phone. 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      Thanks for the info. Could you try marking the files as available offline in the Dropbox mobile app first, and then try exporting them to your device?

      • Mikeylectro's avatar
        Mikeylectro
        Helpful | Level 6
        6 months ago

        Still the same. 

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