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Mikeylectro's avatar
Mikeylectro
Helpful | Level 6
6 months ago

I can't download files on the Android mobile app

I'm able to download from the web version, but starting this morning (June 24, 2025) I can not download from the mobile app.    I can upload and do everything else from my phone (Samsung S24 Ultr...
Android
Download
Mobile
Mikeylectro's avatar
Mikeylectro
Helpful | Level 6
6 months ago

Export to the file system on my mobile phone. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Thanks for the info. Could you try marking the files as available offline in the Dropbox mobile app first, and then try exporting them to your device?

  • Mikeylectro's avatar
    Mikeylectro
    Helpful | Level 6
    6 months ago

    Still the same. 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      Is this occurring for all files you're attempting to export, regardless of the size?

      Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

      • Mikeylectro's avatar
        Mikeylectro
        Helpful | Level 6
        6 months ago

        Don't have any of that. Been using this the same way for quite a few years. I edit photos on my iPad and export (via Lightroom) directly to Dropbox. Then, I export from Dropbox onto my android phone. Nothing has changed on my end. It was working fine last night. 

        I've tried downloading 15mb up to 150mb and both said error. 

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