Forum Discussion

arlie14's avatar
arlie14
Explorer | Level 3
4 years ago

I can't locate my video file, after exporting it from the mobile app

Hello I saved an “avi” video file to my iPhone from the Dropbox app (Save to device). Where do I find the file? I looked in “Files” and “Photos” but can not find it. Any help is appreciated!!
Export
Mobile
arlie14's avatar
arlie14
Explorer | Level 3
4 years ago
Thank you for your help!! In my Photos, I do see a “Dropbox” album but it’s empty. I’m thinking the issue is that iPhones can not play “avi” files so that’s why it’s not showing up bc the file type is incompatible. What do you think?
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey arlie14, how are you?

 

Can you open your Photos app, then go to 'My albums' and check the 'Recents' one, to see if the video was saved there?

  • arlie14's avatar
    arlie14
    Explorer | Level 3
    4 years ago
    Yes I have looked in all the folders, including “recents” and “videos”. No such luck on finding the “avi” video file. 😞
    Thank you for your help.
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi arlie14, sorry to jump in here. 

       

      Have you checked, to make sure your iPhone has enough space in order to export the file? Also, if I were you, I'd try rebooting the device and then repeat the export process once again. 

       

      Let me know the results.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!