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ethan233's avatar
ethan233
New member | Level 2
2 years ago

I cant open a downloaded zip folder because it is "invalid", why?

ok, I need help because when I waited a couple hours for a file to download to my pc, it said my internet was slow even though I was running a wired connection and I was like "whatever" but when it f...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi ethan233, thanks for bringing this to our attention.

 

It sounds like the zip file didn't download fully, or is corrupted in some way.

 

Could you try redownloading the file again, or use a different browser when downloading to see if this helps?

 

Keep me updated with any progress!

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