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Mary Ann B.'s avatar
Mary Ann B.
Helpful | Level 5
3 years ago

I can't open my Excel file, as it has two locations on my Mac

Every since I installed the new Dropbox on my Macbook, the list of where my files are stored in Excel has gone wonky.  For example, when I open Excel and look at the list of files I could open, the f...
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Mary Ann B.'s avatar
Mary Ann B.
Helpful | Level 5
3 years ago

I have attached two screenshots - one showing how the file is listed when I open Excel and the second with how it is listed in Finder. 

 

Thanks for your help.

 

In Excel:

Finder:

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Mary Ann B., sorry to jump in here.

 

If you navigate to the file through the CloudStorage path, and right click on it, do you see a "make available offline" option?

 

If you do, click on it and then try to open the file through Excel again and let us know how it goes.

  • Mary Ann B.'s avatar
    Mary Ann B.
    Helpful | Level 5
    3 years ago

    I did as you suggested for both the folder 'mabword' and the file 'spanish vocab'.  Now, every file and folder has a small checkmark in a green circle to the right of the file/folder name in Finder.  (see attached screenshots).  However, when I try and open the file from Excel, I get the same error message (see attached.). 

    I'm open to more suggestions.  Thanks for your help.

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