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Mary Ann B.'s avatar
Mary Ann B.
Helpful | Level 5
3 years ago

I can't open my Excel file, as it has two locations on my Mac

Every since I installed the new Dropbox on my Macbook, the list of where my files are stored in Excel has gone wonky.  For example, when I open Excel and look at the list of files I could open, the f...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Mary Ann B., thanks for bringing this to our attention.

 

Could you attach screenshots showing the location of the file as shown by Excel and in Finder itself?

 

This will help me to assist further!

Mary Ann B.'s avatar
Mary Ann B.
Helpful | Level 5
3 years ago

I am able to navigate to the location of the file in Finder following this path:

Macintosh HD/Users/[removed]/Library/CloudStorage/Dropbox/mabword/Spanish

When I did that, I noticed an icon next to the folder mabword, which was a cloud with a downward facing arrow.  I clicked on that icon and tried again but no joy.  😞 

When I navigated there again, the icon was gone.  So, not sure how to proceed.

Thanks for your help,

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey there Mary Ann B. - sorry to jump in here, but could you send us a screenshot of the options you get when you right click on the file? 

    • Mary Ann B.'s avatar
      Mary Ann B.
      Helpful | Level 5
      3 years ago

      Here's what the right click looked like (before I chose 'make available offline' (so I could respond to your message above):

      .

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the screenshots Mary Ann B. - much appreciated!

         

        Could you try making the file available offline on your computer by selecting the relevant option and let us know if it still gives you an error when opening it from another app, like Excel? 

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