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susan s.25's avatar
susan s.25
New member | Level 2
6 years ago

I can't open my files on my Mac

I can't open any of my Dropbox files. My Mac was recently upgraded to Catalina and I wonder if that is part of the problem. However, until this morning, I was able to view my Dropbox files  
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spnkk's avatar
spnkk
New member | Level 2
6 years ago

Not sure if this is the same issue but i also face the problems. Below some screenshots. Its no longer possible to view regular files after the MAC OS upgrade (installed latest version of dropbox as well)

[IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED]

[IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED]

angelakn's avatar
angelakn
New member | Level 2
5 years ago

same issue on my new mac. everytime I try opening one of my dropbox files it says it cannot access the file or its not available. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    If this persists after rebooting your computer, could you send us a screenshot of the app's status as shown in your menu bar and one of the exact error you get angelakn?
    • angelakn's avatar
      angelakn
      New member | Level 2
      5 years ago

      I did all those things and spend a lot of time with tech support. The right-click to get a dropbox link from finder is selective. Some files it works and others it doesn't. I give up.

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