Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

susan s.25's avatar
susan s.25
New member | Level 2
7 years ago

I can't open my files on my Mac

I can't open any of my Dropbox files. My Mac was recently upgraded to Catalina and I wonder if that is part of the problem. However, until this morning, I was able to view my Dropbox files

 

15 Replies

Replies have been turned off for this discussion
  • angelakn's avatar
    angelakn
    New member | Level 2
    5 years ago

    same issue on my new mac. everytime I try opening one of my dropbox files it says it cannot access the file or its not available. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    If this persists after rebooting your computer, could you send us a screenshot of the app's status as shown in your menu bar and one of the exact error you get angelakn?
  • angelakn's avatar
    angelakn
    New member | Level 2
    5 years ago

    I did all those things and spend a lot of time with tech support. The right-click to get a dropbox link from finder is selective. Some files it works and others it doesn't. I give up.

  • ai2323's avatar
    ai2323
    New member | Level 2
    3 years ago

    I have Dropbox downloaded on my Mac, but I'm running into a issue i've never seen before. When i go to Finder > Dropbox > and open a file, i get the error message "could not be opened resource deadlock avoided." What is the solution to fix this? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey ai2323, thanks for bringing this to our attention.

     

    Are all your Dropbox files giving you this error message?

     

    Does the error come up when you try to open files that are set to 'online-only' or 'available offline'?

     

    And what's the sync status and version of the Dropbox app?

     

    You can hover over the Dropbox icon in your menu bar to see this info.

     

    Thanks in advance!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!