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MarcyHotz's avatar
MarcyHotz
Helpful | Level 5
2 years ago
Solved

I can't preview Excel files (".xlsx files are supported but something went wrong.")

Why can I no longer open Excel files stored in Dropbox? This is the message I get: .xlsx files are
Error Messages
Microsoft Office
Preview
  • MarcyHotz's avatar
    MarcyHotz
    2 years ago

    I found a drop-down that says, "Open in....Excel for web or Excel.  This works for me. This was user ignorance.  I am good now.  Seriously appreciate your prompt responses.  I'm feeling much better about Dropbox now.

MarcyHotz's avatar
MarcyHotz
Helpful | Level 5
2 years ago

I cleared cache and cookies and still get the same message.

 

.xlsx files are supported but something went wrong.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

If you download it and open does it work?

  • MarcyHotz's avatar
    MarcyHotz
    Helpful | Level 5
    2 years ago

    I found a drop-down that says, "Open in....Excel for web or Excel.  This works for me. This was user ignorance.  I am good now.  Seriously appreciate your prompt responses.  I'm feeling much better about Dropbox now.

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