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KJ Herbs's avatar
KJ Herbs
Helpful | Level 6
2 years ago
Solved

I can't see my files, folders or sidebar

Been working with DB for quite a while Today, I've attempted to load, reload, restart computer, reload...you know the drill. WHat is going on?
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Our engineering team has implemented a fix. Please let me know if you are still unable to see any elements of Dropbox on your browser and I'll make sure that information is passed along for further investigation.

     

    Thanks,

    Ben

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Does the issue persist after clearing your browser's cache or on another browser, Kate?

Tyler5494's avatar
Tyler5494
Helpful | Level 5
2 years ago

I think dropbox is having issues as a whole  right now for certain users, because I'm also experiencing problems viewing the dropbox homepage. Other pages on the website load and work fine, but  when I try to access https://www.dropbox.com/home 

It just loads for 5-10 minutes with the loading icon in the center, and then as that disappears, it just stays blank. I've tried different browsers, clearing my cache, etc.

Update: It randomly decided to start working again. If it starts having issues, I'll edit this.

Update #2: It, once again, decided not to work. Same problem as before.

  • KJ Herbs's avatar
    KJ Herbs
    Helpful | Level 6
    2 years ago

    I cleared the cache and was able to do some work, and download a few files. Now the field is back to blank. Very frustrating!!

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Sorry to hear this, KJ Herbs. Are you seeing the same thing on a different browser/incognito mode?

      • owenmolava's avatar
        owenmolava
        New member | Level 2
        2 years ago

        I've had the same issue since yesterday—nothing loading. Cleared cache, used different browsers, restarted, and used different computers. You all still have an issue going on whether you'd like to admit it or not. 

  • KJ Herbs's avatar
    KJ Herbs
    Helpful | Level 6
    2 years ago

    Tyler,

    That is EXACTLY what is happening to my DB account. When it was visible, I could not located a recent file I need to work on. I wish a DB tech person would contact us so we can get along with our businesses.

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