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KJ Herbs's avatar
KJ Herbs
Helpful | Level 6
2 years ago
Solved

I can't see my files, folders or sidebar

Been working with DB for quite a while Today, I've attempted to load, reload, restart computer, reload...you know the drill. WHat is going on?
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Our engineering team has implemented a fix. Please let me know if you are still unable to see any elements of Dropbox on your browser and I'll make sure that information is passed along for further investigation.

     

    Thanks,

    Ben

Tyler5494's avatar
Tyler5494
Helpful | Level 5
2 years ago

I think dropbox is having issues as a whole  right now for certain users, because I'm also experiencing problems viewing the dropbox homepage. Other pages on the website load and work fine, but  when I try to access https://www.dropbox.com/home 

It just loads for 5-10 minutes with the loading icon in the center, and then as that disappears, it just stays blank. I've tried different browsers, clearing my cache, etc.

Update: It randomly decided to start working again. If it starts having issues, I'll edit this.

Update #2: It, once again, decided not to work. Same problem as before.

KJ Herbs's avatar
KJ Herbs
Helpful | Level 6
2 years ago

I cleared the cache and was able to do some work, and download a few files. Now the field is back to blank. Very frustrating!!

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear this, KJ Herbs. Are you seeing the same thing on a different browser/incognito mode?

    • owenmolava's avatar
      owenmolava
      New member | Level 2
      2 years ago

      I've had the same issue since yesterday—nothing loading. Cleared cache, used different browsers, restarted, and used different computers. You all still have an issue going on whether you'd like to admit it or not. 

    • KJ Herbs's avatar
      KJ Herbs
      Helpful | Level 6
      2 years ago

      What is "incognito" mode? I can now see the left navigation pane, but when a folder is selected, nothing is visible in the large viewing pane. I have a stack of reports with pictures on DB that I must access and until yesterday it was easy-peasy. I really need a solution ASAP.

      thank you

      kjherbs

      • Neverevhoodo's avatar
        Neverevhoodo
        Helpful | Level 5
        2 years ago
        I have spoken with support. They're already working on it. Just could suggest synching the folder in app if you must have access urgently. On my pc the db app works.
    • KJ Herbs's avatar
      KJ Herbs
      Helpful | Level 6
      2 years ago

      Nancy,

       

      I logged in using MS Edge. At first I could see the folders and files, but when I selected a file to download, the viewing pane went blank. ANother solution??

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