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KJ Herbs's avatar
KJ Herbs
Helpful | Level 6
2 years ago
Solved

I can't see my files, folders or sidebar

Been working with DB for quite a while Today, I've attempted to load, reload, restart computer, reload...you know the drill. WHat is going on?
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Our engineering team has implemented a fix. Please let me know if you are still unable to see any elements of Dropbox on your browser and I'll make sure that information is passed along for further investigation.

     

    Thanks,

    Ben

epolito's avatar
epolito
Helpful | Level 6
2 years ago

I have been having the same issue all day. No problems yesterday or ever before. Refreshing will bring back the pane at times but not the folders, other times just a blank page, other times the folders with no pane. Happening on edge, chrome, tried different computers windows 7 windows 10 and windows 11. iOS is ok. Cleared cache, reset browser settings, disabled extensions nothing works. Noticed a message saying Dropbox web just got updated maybe that screwed something for some users on some browsers?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey epolito, welcome to our Community! 

 

Is it possible that you have any plug-ins that could be affecting how your browsers work, by any chance?

 

Would you be able to send me a screenshot of the Dropbox page as it shows -even if blank- when the issue pops-up? 

 

Keep me posted, and we'll take it from there!

  • epolito's avatar
    epolito
    Helpful | Level 6
    2 years ago

    Hi Megan thank you for your response. This morning I logged in and everything is fine. Did you do anything at your end? Or may have been some internet issue at my end? I was having the issue on all browsers including Safari on my iPad yesterday night so not a browser issue. In any case, I have saved some screenshots (attached here) of what I was getting yesterday as I also my asked my team for help but none of them was seeing this issue. 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      We're glad to hear you're back up and running and thanks for the visuals too epolito 

       

      There was an issue that affected some website users yesterday but it's resolved now - this is probably why you were seeing this.

       

      Let us know if anything else comes up!

      • epolito's avatar
        epolito
        Helpful | Level 6
        2 years ago

        Spoke too soon, the issue is back now 😞

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