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Forum Discussion

KJ Herbs's avatar
KJ Herbs
Helpful | Level 6
2 years ago
Solved

I can't see my files, folders or sidebar

Been working with DB for quite a while Today, I've attempted to load, reload, restart computer, reload...you know the drill. WHat is going on?
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Our engineering team has implemented a fix. Please let me know if you are still unable to see any elements of Dropbox on your browser and I'll make sure that information is passed along for further investigation.

     

    Thanks,

    Ben

epolito's avatar
epolito
Helpful | Level 6
2 years ago

Hi Megan thank you for your response. This morning I logged in and everything is fine. Did you do anything at your end? Or may have been some internet issue at my end? I was having the issue on all browsers including Safari on my iPad yesterday night so not a browser issue. In any case, I have saved some screenshots (attached here) of what I was getting yesterday as I also my asked my team for help but none of them was seeing this issue. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

We're glad to hear you're back up and running and thanks for the visuals too epolito 

 

There was an issue that affected some website users yesterday but it's resolved now - this is probably why you were seeing this.

 

Let us know if anything else comes up!

  • epolito's avatar
    epolito
    Helpful | Level 6
    2 years ago

    Spoke too soon, the issue is back now 😞

    • Tyler5494's avatar
      Tyler5494
      Helpful | Level 5
      2 years ago

      Still having the same issue as well.

  • KJ Herbs's avatar
    KJ Herbs
    Helpful | Level 6
    2 years ago

    Walter,

    I am still unable to access files to work on reports. Very frustrating as the clock is ticking...

  • kcbknitter's avatar
    kcbknitter
    New member | Level 2
    2 years ago

    Actually it's not resolved. When I use Chrome I can't get into anything. My screen is exactly like @epolito. 

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