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KJ Herbs's avatar
KJ Herbs
Helpful | Level 6
2 years ago
Solved

I can't see my files, folders or sidebar

Been working with DB for quite a while Today, I've attempted to load, reload, restart computer, reload...you know the drill. WHat is going on?
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Our engineering team has implemented a fix. Please let me know if you are still unable to see any elements of Dropbox on your browser and I'll make sure that information is passed along for further investigation.

     

    Thanks,

    Ben

Why7's avatar
Why7
Helpful | Level 5
2 years ago

I haven't been able to view or download files for about 48 hours now.  I have tried two different browers, I've tried entering files listed on the left side panel, I have tried creating links to the files and sending to myself, I have tried opening in another window - nothing works.  I can enter Dropbox but when I go to search for files I get a white page.  I have run my anit-virus program several times, I have called Geek Squad and they didn't know what the problem was.  Please help.  I'm sorry I'm not more computer literate but here in this office this is an issue and it falls on me.  Please help.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Have you tried clearing all cache and cookies on your browser?

    • Why7's avatar
      Why7
      Helpful | Level 5
      2 years ago

      I'll try but I think Geek Squad did that yesterday.  I'll try it.

       

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