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Forum Discussion

KJ Herbs's avatar
KJ Herbs
Helpful | Level 6
2 years ago
Solved

I can't see my files, folders or sidebar

Been working with DB for quite a while Today, I've attempted to load, reload, restart computer, reload...you know the drill. WHat is going on?
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Our engineering team has implemented a fix. Please let me know if you are still unable to see any elements of Dropbox on your browser and I'll make sure that information is passed along for further investigation.

     

    Thanks,

    Ben

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Does the issue persist after clearing your browser's cache or on another browser, Kate?

KJ Herbs's avatar
KJ Herbs
Helpful | Level 6
2 years ago

Walter, Megan, and other DB staff,

 

Seriously...I need to access the files on DB. I've been limping (mostly lame) for the past 2 days, now entering day 3. Again, the problem is not being able to view files in the viewing pane. The navigation pane shows up most of the time, but when selecting a folder in the left nav pane, no files are visible in the viewing pane.

 

THe cache is whistle clean since Wednesday, and I am beyond frustrated. I have not upgraded anything on my desktop that would affect DB. There are no new applications loaded on the desktop that would conflict with DB.

 

If you wish to chat, email me so we can solve this issue once and for all. I have reports to complete today and don't wish to be in this invisible viewing cycle all day long. I am considering moving to another platform for file storage as I have little confidence in Dropbox.

Sincerely,

KJ Herbs

  • Neverevhoodo's avatar
    Neverevhoodo
    Helpful | Level 5
    2 years ago
    Hi, i'm an user like you but would suggest downloading and installing Dropbox app on your Pc or Mac and synchronising folders you need. DB has the problem only with browser version so I for example continue to work with desktop application.
    • KJ Herbs's avatar
      KJ Herbs
      Helpful | Level 6
      2 years ago

      Doesn't that add an extra step? Does the desktop app access the files on the "networked" DB account? 

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