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KJ Herbs's avatar
KJ Herbs
Helpful | Level 6
2 years ago
Solved

I can't see my files, folders or sidebar

Been working with DB for quite a while Today, I've attempted to load, reload, restart computer, reload...you know the drill. WHat is going on?
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Our engineering team has implemented a fix. Please let me know if you are still unable to see any elements of Dropbox on your browser and I'll make sure that information is passed along for further investigation.

     

    Thanks,

    Ben

john85's avatar
john85
New member | Level 2
2 years ago

Is anyone else having issues with the Dropbox website? The page is not loading. Either the home page doesn't load or when I click the search bar, the search bar disappears or when I click on a file, it loads a white/ blank page where the only thing that loads is the sidebar and/or search bar. I have cleared my cache, I have about 1 TB of storage left, and I have tried it across 3 different devices all of which has trouble loading the page. 

NoFaith's avatar
NoFaith
New member | Level 2
2 years ago

We have multiple users experiencing the same symptoms. They're all mac users, using Chrome, incognito mode, or Safari. Doesn't seem to matter.

  • Tyler5494's avatar
    Tyler5494
    Helpful | Level 5
    2 years ago

    That's the strange, because I'm on Windows 10 and using Brave. Although Chrome and Opera both have the same issue for me.

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