Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

KJ Herbs's avatar
KJ Herbs
Helpful | Level 6
2 years ago
Solved

I can't see my files, folders or sidebar

Been working with DB for quite a while Today, I've attempted to load, reload, restart computer, reload...you know the drill. WHat is going on?
View
Web
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Our engineering team has implemented a fix. Please let me know if you are still unable to see any elements of Dropbox on your browser and I'll make sure that information is passed along for further investigation.

     

    Thanks,

    Ben

RS2618's avatar
RS2618
New member | Level 2
2 years ago

I seem to be having the same problem as a lot of people. Either I can't sign in, or I sign in and get an error, or I can't see all of my folders. I work in DB on 3 different jobs and I haven't been able to access it normally since yesterday. Every now and then I get a glimpse of my page, but it doesn't look the same. Now when I try to login I just get: Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home. That's why I'm here.

 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!