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I can't see my files, folders or sidebar
Been working with DB for quite a while Today, I've attempted to load, reload, restart computer, reload...you know the drill. WHat is going on?
Hi Everybody,
Our engineering team has implemented a fix. Please let me know if you are still unable to see any elements of Dropbox on your browser and I'll make sure that information is passed along for further investigation.
Thanks,
Ben
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Also note that when not using dropbox for a prolonged period of time and than going back to it, the pages load ok but when refreshing or accessing the Deleted files, the issue comes back. Very very weird!
What is "incognito" mode? I can now see the left navigation pane, but when a folder is selected, nothing is visible in the large viewing pane. I have a stack of reports with pictures on DB that I must access and until yesterday it was easy-peasy. I really need a solution ASAP.
thank you
kjherbs
Tyler,
That is EXACTLY what is happening to my DB account. When it was visible, I could not located a recent file I need to work on. I wish a DB tech person would contact us so we can get along with our businesses.
- I have spoken with support. They're already working on it. Just could suggest synching the folder in app if you must have access urgently. On my pc the db app works.
Walter,
I am still unable to access files to work on reports. Very frustrating as the clock is ticking...
SHould I delete the app? Will that delete to files in DB? What does syncing do? 🤔
Nancy,
I logged in using MS Edge. At first I could see the folders and files, but when I selected a file to download, the viewing pane went blank. ANother solution??
Walter,
I tried another browser: MS Edge. I could see the left nav pane and files. When I selected a file to download, the screen went blank and I got stuck there. What is another solution?
BenDBXCommunity Manager
Hi Everybody,
Thanks for reporting this. Our Engineering team is aware and actively investigating. I'll provide an update here when I have more information to share.
Thanks,
Ben
I haven't been able to view or download files for about 48 hours now. I have tried two different browers, I've tried entering files listed on the left side panel, I have tried creating links to the files and sending to myself, I have tried opening in another window - nothing works. I can enter Dropbox but when I go to search for files I get a white page. I have run my anit-virus program several times, I have called Geek Squad and they didn't know what the problem was. Please help. I'm sorry I'm not more computer literate but here in this office this is an issue and it falls on me. Please help.
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