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I can't see my "syncing issues" or new updates when I check my Dropbox folder.
Device (Dell precision 3551) Operating System (Windows 11,) Dropbox App Version (232.4.5988)
My dropbox says it has sync issues but when I select show me the issues it just shows me a blan...
Hello Megan, it says it's doing this (see image).
I signed out of the app earlier (2hrs ago) as I looked at a trouble shooting section earlier. I think that's perhaps why it's suddenly saying it's downloading 2,392 files, but I'm not entirely sure it is actually doing that!
I've renamed all the folders I want to access, but I couldn't see any issues with characters on dropbox.com
To tell you the truth I don't really take any notice of the syncing information usually, as it never seems to be accurate/representative of what is happening, and it usuallly brings me to that blank sync issues window which is pointless. I usually have access to everything via the desktop app, it's only been the last few weeks that I have noticed folders and files not matching to what others can see in my team.
Thank you for getting back to me, hoping we can get to the bottom of it 🤞
- Hannah
Dropbox Community Moderator
Thanks for the update here, CSavage.
Checking out the sync status of the app should be accurate, but if it isn't perhaps there's an issue with the installation.
What's the sync status now? Is it stuck on that same number or is it moving?
If you see that it's completely stuck, I'd also suggest uninstalling the app, restarting the computer and then reinstalling it, which should also resolve the issue with the blank window, but keep us posted with the results in any case.
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