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Forum Discussion
I can't zoom in to the Dropbox image preview
I'm having trouble with image previews in Dropbox on my Windows 11 machine. Whenever I click on a JPEG image to preview it, the image appears in a small, fixed-size window. I can't seem to resize the window or zoom in on the image, even though I've tried using the scroll wheel and the zoom controls. I'm running Dropbox version 216.3.4345 and Windows 11 version 26100.2605. I've already tried updating my graphics drivers, adjusting the display settings in Windows, and reinstalling Dropbox, but the issue persists. Has anyone else encountered this problem? Any suggestions?
- Jay
Dropbox Staff
Hi TaiXiong, thanks for bringing this to our attention.
Just for clarification, are you referring to previewing the file on the Dropbox site? Which browser are you currently using?
Are you able to open the image in a full screen instead of using the Quick Preview feature?
This will help me to assist further!
As a local file, not a web-based resource, I've encountered this issue on two separate devices following the update to Microsoft's new sync API, Cloud Files. Upon opening the preview window, the image preview on the right consistently displays at a fixed, small size.
- Jay
So, you're referring to the image as it appears in Explorer, not Dropbox, is that correct?
Are the files available locally, or are they online-only?
- Jay
Are you able to preview images outside the Dropbox folder the way you're mentioning?
If you quit the Dropbox desktop application completely, are you able to preview the images?
yes. is explorer.
is locally.
