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DD2022's avatar
DD2022
Explorer | Level 3
3 years ago

I deleted the dropbox app off my desk and now I can't open my files.

I deleted the dropbox app off my desk and now I can't open my files. Now I can't even make a new folder on my desktop page, located any of my files, downloads or documents. I've contacted Apple and h...
desktop
Download
Mac
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey DD2022, sorry for jumping in here. 

 

Just to clarify, are you able to see all of your computer files, if you go to your Finder > Dropbox folder > My Mac or do you see content missing from there, as well?

DD2022's avatar
DD2022
Explorer | Level 3
3 years ago

Hey Nancy  thanks for jumping in, No I am not.

  • DD2022's avatar
    DD2022
    Explorer | Level 3
    3 years ago

    Is there any way to retrieve those folders that were removed when I deleted dropbox from my desktop. If I download again it to my desktop and log back in will it bring the folders back?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi DD2022, how are you today? 

       

      Did you remove the app off of the device, or did you also delete your Dropbox account? 

       

      When you visit our website online, are you able to locate the folders there? 

      • DD2022's avatar
        DD2022
        Explorer | Level 3
        3 years ago

        Hi Megan I deleted the app from the desktop I still have the account but it wasn't backing up because I already exceed the 2GB. Because It was no longer backing up I didnt now it was still in sync with my folders or that it had encrypted the folders it was attached to. So once I deleted the app it deleted the folders it was attached to which resulted In my laptop being able to locate the folders.

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