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DD2022's avatar
DD2022
Explorer | Level 3
4 years ago

I deleted the dropbox app off my desk and now I can't open my files.

I deleted the dropbox app off my desk and now I can't open my files. Now I can't even make a new folder on my desktop page, located any of my files, downloads or documents. I've contacted Apple and h...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Sorry to jump in here, DD2022.

 

i'm afraid that if the files themselves were never backed up/synced to Dropbox, there's pretty much nothing we can do to restore them through Dropbox. 

 

But, can you confirm that you no longer see the 'desktop', 'documents' and 'downloads' folders in the backup folder in your Dropbox folder or online?

 

Are the actual folders nowhere to be found?

DD2022's avatar
DD2022
Explorer | Level 3
4 years ago

Hi Hannah 
To confirm I DO NOT see the 'desktop', 'documents' and 'downloads' folders in the backup folder in your Dropbox folder or online nor do the exist on my laptop any more. I understand that the content within the folder can be missing but Apple said that when I removed Dropbox that it removed the actual folder. So if I don't have the Dropbox app on my laptop I can no longer add/save anything to my desktop or downloads. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey again, DD2022!

     

    Can you also take a look here and let me know if you can see any events that are related to your backup folders? 

     

    I’d like us to check if there’s any trace of the missing content there, as well. 

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