Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

jimheavey's avatar
jimheavey
New member | Level 2
1 year ago

I don't know how to download the documents to my computer

Hello,   I just received contract documents from one of my contractors and I haven't figured out how to download the documents to my computer.
Download
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi jimheavey, thanks for bringing this to our attention.

 

Were the files sent to you via a shared link on the site?

 

Were they uploading to your Dropbox account instead?

 

Any other info or screenshots (while hiding personal info or links) would be helpful!

  • jimheavey's avatar
    jimheavey
    New member | Level 2
    1 year ago

    I received an Email with a link to Dropbox.  I can view the files, but I can't download or print the files.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Could you attach a screenshot showing what you're seeing in the browser, while hiding the documents and names themselves?

      • jimheavey's avatar
        jimheavey
        New member | Level 2
        1 year ago

         

About View, Download, and Export

Node avatar for View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!