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VL15's avatar
VL15
Helpful | Level 5
7 years ago
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I'm facing an issue, where .tiff files wouldn't preview intermittently. Why?

Have been uploading image files -- jpg and tif formats -- so I can share with specific users for their download. Have been encountering situation where a tif file that  uploaded to DB just fine, and ...
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  • VL15's avatar
    VL15
    7 years ago

    Thank you, Jane! very helpful! 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey VL15, are you by any chance getting the same results upon attempting to replicate through an incognito window/in private browsing mode/without any extensions running & see if that makes a difference? 
 
As an additional step, would you mind clearing your browser's cache & see if this does the trick for you this time? If you’re still getting the same error message or you get stuck in any way, I’d appreciate it if you checked the file size for me & let me know in your next message if possible. Additionally, does the same behavior occur with more than one .tiffs?
 
Thanks for taking the time to work on that with me & I’ll be awaiting your findings, so as to further advise!

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