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MrsPibbX's avatar
MrsPibbX
Explorer | Level 3
2 years ago

I'm getting an Error 500 on my Paper doc. Why?

Is there anyone still monitoring this discussion? if so I need help, tried different browser, private browsers, nothing is working and its only happening for 1 file.   Pls help!
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MrsPibbX's avatar
MrsPibbX
Explorer | Level 3
2 years ago

Hi Megan -- tysm / sorry my previous message was so weird, I originally included a screenshot of the document in the folder (which is why I included the doc name).

also Yes, just tried to find the doc in the search bar in Dropbox (Main) no luck. And in Dropbox (Paper), I'm only seeing it in the folder -- no where else.

 


Should I assume its 🪦?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi MrsPibbX, do you see any history of the file in the events page or the deleted files page?

 

Are you certain that this is the only Dropbox account that you use and login to on the browser?

  • MrsPibbX's avatar
    MrsPibbX
    Explorer | Level 3
    2 years ago

    Confirming not in deleted files or events.

    But I do have 2 other Dropbox Accounts with different emails.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Is it maybe possible that you shared this document with one of your other Dropbox accounts MrsPibbX? 

       

      I'm asking, because it would help to also check there, and see if you get the same results. 

      • MrsPibbX's avatar
        MrsPibbX
        Explorer | Level 3
        2 years ago

        I never shared the doc but when I try to open the link from a diff account i get a new error page:

         

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