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MrsPibbX's avatar
MrsPibbX
Explorer | Level 3
2 years ago

I'm getting an Error 500 on my Paper doc. Why?

Is there anyone still monitoring this discussion? if so I need help, tried different browser, private browsers, nothing is working and its only happening for 1 file.   Pls help!
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi MrsPibbX, do you see any history of the file in the events page or the deleted files page?

 

Are you certain that this is the only Dropbox account that you use and login to on the browser?

MrsPibbX's avatar
MrsPibbX
Explorer | Level 3
2 years ago

Confirming not in deleted files or events.

But I do have 2 other Dropbox Accounts with different emails.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Is it maybe possible that you shared this document with one of your other Dropbox accounts MrsPibbX? 

     

    I'm asking, because it would help to also check there, and see if you get the same results. 

    • MrsPibbX's avatar
      MrsPibbX
      Explorer | Level 3
      2 years ago

      I never shared the doc but when I try to open the link from a diff account i get a new error page:

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Just to check, since you mentioned that you saved it into a folder, do you see the file in that folder? Could you attach a screenshot showing this?

         

        When was the exact last time that you were able to successfully access the file?

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