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MrsPibbX's avatar
MrsPibbX
Explorer | Level 3
2 years ago

I'm getting an Error 500 on my Paper doc. Why?

Is there anyone still monitoring this discussion? if so I need help, tried different browser, private browsers, nothing is working and its only happening for 1 file.   Pls help!
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Just to check, since you mentioned that you saved it into a folder, do you see the file in that folder? Could you attach a screenshot showing this?

 

When was the exact last time that you were able to successfully access the file?

MrsPibbX's avatar
MrsPibbX
Explorer | Level 3
2 years ago

Hi Jay,

 

Do you see the file in that folder? Yes - filename Character Outline
Could you attach a screenshot showing this? Attached

When was the exact last time that you were able to successfully access the file? Early March, maybe March 8th? It was when I created the folder that I  lost access. In early March, I created the folder and then went one by one, looking at and then adding each file to the folder (TSU). That was the last time I was able to open the file

 

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    If you copy and paste the file to the root directory, does it open there?

     

    Could you try renaming the file itself so that it doesn't have an emoji in it?

  • MrsPibbX's avatar
    MrsPibbX
    Explorer | Level 3
    2 years ago

    I'm not seeing an option to rename the file, attaching the menu I'm seeing below.

    Also forgive me, whats the root directory? I tried dragging it int my starred folder, I tried to drag it into the search bar, I also tried to search using the emoji in both Dropbox and Dropbox Paper. no luck 😞

     

     

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    If there isn't any history of the file on the events page, then it's possible that data within that doc is no longer available. 

     

    Could you check the normal Dropbox page to see if the file is visible in the structure, and if you have more options to view or duplicate the file?

  • MrsPibbX's avatar
    MrsPibbX
    Explorer | Level 3
    2 years ago

    😞 So sad but looks like its gone forever. I tried to move it first to Starred folder and then Removed it from Starred (hoping it would appear in All Files or Deleted Files but no luck. Also no luck in the normal Dropbox Page.

     

    If you have any other ideas let me know but thanks so much for your help 🙏🏽

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi MrsPibbX, in one of your screenshots here, I can see a Paper Docs folder. 

     

    I don't know if you've mentioned you checked this, but would you mind taking a closer look there, to see if you get any results? Is the file there, by any chance? 

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