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normbay's avatar
normbay
Explorer | Level 4
7 years ago
Solved

I'm getting duplicates when I export on my iPad

Frequently I find two copies of a file imported to Notability on iPad after export from Dropbox - only tapping once, then tapping OK after link message. What am I doing wrong, please?
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  • Lusil's avatar
    Lusil
    7 years ago

    Hey there normbay, 

    Could you please also clarify for us if you directly export the files to the third party app?

    Do you by any chance get duplicates when you export to another location on your iPad too?

    Thanks in advance!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for keeping me in the loop, us-bnymky, and awesome work on the workaround. 

 

Whenever you have any updates on this, please let me know. Thanks again!

us-bnymky's avatar
us-bnymky
New member | Level 2
6 years ago

The update I received is this is a known issue, and on the team's to-do list:

 

"Thanks for getting in touch, and my apologies for the trouble here. This is a known issue when exporting from Dropbox, so fixing it is on our team's to-do list. At the moment, I'm afraid I don't have a definite timeline for a fix, but we aim to do so as soon as we can. If you reverse the workflow and import from Dropbox from within Notability, it should only import one file.

If there's anything else I can do for you in the meantime, please feel free to let me know. And thanks for using Notability!"

  • SK66's avatar
    SK66
    Helpful | Level 5
    6 years ago

    Update....Katie from Notability ([Removed as per Community Guidelines]) is asking if this problem has been resolved.

     

    Dropbox, please meet Katie.  Katie, please meet Dropbox.  Can you figure out a way to speak with each other about this and solve the issue?

     

    Thank you,

    SK

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for your updates here!

     

    We'd like to have a look into this further with you, so I've reached out to the email linked with your profile here. 

     

    When you have the chance, please check your inbox for my message and we can take it from there. Cheers!

  • Valery A's avatar
    Valery A
    New member | Level 2
    5 years ago

    Dropbox said: that is Notability's problem since it only affects "Import as PDF to Notability". So, no, it was not resolved.

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