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RichPer's avatar
RichPer
Explorer | Level 3
1 year ago

I'm having issues downloading a 45GB .mov video file.

Hi,   I'm having issues downloading a 45gb .mov video file. Mac Mini 2023 Ventura 13.7 In the Dropbox App, when I double click on the file it says, 'The document could not be opened. Try your...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey RichPer, thanks for reaching out to us.

 

Is the file in question set to "online-only" (gray cloud icon) in your Dropbox folder?

 

If so, you can right-click on it and choose "make available offline" to download it to your computer.

 

Otherwise, you can try from our website again, this time from a different browser to see if it works.

 

Let me know how it goes.

  • RichPer's avatar
    RichPer
    Explorer | Level 3
    1 year ago

    Hi Hannah,

     

    Thanks for the reply.

     

    Using the website, I've tried Safari and Chrome with/without VPN, private browser etc and they all stop downloading at roughly 24gb. I've tried about 7 times in different configurations. Screen shot below.

     

     

    I've attached a screen shot of the three files (A) and the messages when I click and double click. (B+C). The thing is, I managed to down load the first file overnight and the second file EGA1002 in the morning with no problem. When I went to do the same for EG2A1003 this is when I got the messages. Now, if I try and download the first file again I get the same unable to connect messages but the second file EGA1002  is fine. There doesn't seem to be a pattern which makes it confusing.

     

    Any assistance would be great.

    Thanks.

    Rich

     

     

     

     

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