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Greg G's avatar
Greg G
Helpful | Level 5
5 years ago

Image previews disappear after viewing image

I love Dropbox for the convenience of storing and retrieving files. However, there is one feature that absolutely drives me crazy.   When I open a folder containing images, I can clearly see prev...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi Greg G, sorry to hear you're having issues with this.

Could you please send me a screenshot of how this looks like on your end so that I can have a visual too?

Does it happen with Online Only files only or ones that are stored locally on your computer?

Keep me posted, Greg!
  • Greg G's avatar
    Greg G
    Helpful | Level 5
    5 years ago

    Thanks for your willingness to help!

     

    Here is a screenshot of how the images appear in one of the Windows Explorer folders.

     

    The folder has a white circle with a green checkmark on it, which I believe means it is online only. The folders I know are stored locally have a solid green circle with a white checkmark on it.

     

    However, my Dropbox folder is located on my computer's hard drive, which is a separate hard drive and the folders available on that drive should be stored on it.  I likely have something misconfigured.

     

    I appreciate your assistance!

    Greg

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