Forum Discussion

Greg G's avatar
Greg G
Helpful | Level 5
5 years ago

Image previews disappear after viewing image

I love Dropbox for the convenience of storing and retrieving files. However, there is one feature that absolutely drives me crazy.   When I open a folder containing images, I can clearly see prev...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi Greg Gm if there is a white circle with a green checkmark, then it means you have both online-only and local files in the folder. 

If it was a cloud icon, then it would be completely online only. 

There should at least one file or folder inside there which is online-only. You can try right clicking the folder and choosing Smart Sync > Local to make all files inside it local.
Greg G's avatar
Greg G
Helpful | Level 5
5 years ago

Thanks for trying to help, Jay. That folder was already set up for Smart Sync - Local.

Something happens within Dropbox that whenever an image is viewed, it alters the file characteristics so that a thumbnail is no longer visible.

 

We need an app or tool that restores image settings to allow thumbnail previews to be visible again after the image is opened.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Thanks for the feedback on this matter, I'd recommend contacting the support team directly for them to look into this matter in future detail.
    • RBrunner's avatar
      RBrunner
      Explorer | Level 4
      4 years ago

      I am experiencing the same issue.

       

      Once I open an image and view, the preview thumbnail disappears the next time I enter the folder.

       

      ~Ray

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi RBrunner, how are you doing today?

        Keep in mind that the grey Xs next to your files indicate that you might have another cloud service running on your machine, which is causing the grey X icon to appear. 

        Do you have any other cloud programs installed on your device? 

        If I were you, I'd reach out to our support team in order to investigate further. 

         

        Let me know of any updates.



        They have all the available tools on their end to see what might be causing this.

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